I don't even know where to start with this character Mark that sits behind the desk at Dawns. First of all, he is a bold face repetitive liar. Mark lied to me numerous times. He promised me on four different occasions my truck was going to be fixed and ready to go. Every time he had some BS excuse as to why it wasn't done. Beyond ridiculous excuses. Actually comical excuses.
He had the truck for three weeks which started out to be a minor filter replacement, maybe $100, and the estimate ended up going to $3200. After three weeks I was done dealing with this liar. I called him and he told me my truck was done to come pick it up. Mark assured he had fixed the issue. When I got down there I asked for an itemized receipt indicating parts and labor cost. He told me, get your damn truck and go I'm not charging you. I asked him twice, what did you do to my truck? He said don't worry about it, just get your *#*# truck and go. He threw in quite a few expletives I won't add to this posting.
Look, you're here on YELP for a reason, you wanna know what you're going to be getting into with this business. In my opinion, if you decide to go to Dawn's you will be sorry you went there. I can't see Dawns lasting in this town. Consider this, if you get a repair and that repair has any kind of a warranty attached to it and he goes out of business in the next few months, what are you going to do? Once again, this guy Mark is a liar and a shyster. Read his reviews. Stay away, stay far away. I would like to add, I've spoke to a number of people that I know in the trucking business around here and he has a terrible, terrible reputation in the repair business. He has no qualms about ripping people off is what I was told. I was told that by numerous people. BTW, my truck was not repaired. The day after I picked it up I experienced the same issue that I was told by Mark he had repaired.
To be fair, his daughter, Dawn, who also works in the front office seems like she walks a pretty straight line. She seems cool as does the guys out in the shop that actually turn the wrenches. As far as the guy that's going to give you an estimate and bill you, he's the one you're gonna want to steer clear of.