Initially, we felt the company was reputable, the installer was nice, and we were getting our salt delivered once a month. However, we recently received a call requesting payment for 2 bags of salt that was supposedly requested months ago and delivered. I tried to explain we did not order extra salt, did not receive salt, nor ever received a bill. The girl in the office was extremely rude, told me they will not deliver salt to us and then hung up on me. So, the rating would have been a 4 star, but not after being accused of ordering and not paying for something we had not ever asked for. Changed to 1star. Not professional to accuse your customers of stealing.