D.E. Williams had a supply issue and failed to notify me after the order was placed four months prior. Half of the items ordered arrived after multiple emails and phone messages were sent to them about order status. When I contacted about the 2nd half of the order they cited personal illness after almost five months of waiting. Avoid this company. It is not a serious provider of service to the fire service community.

I placed an order for customized leather fire shields on January 23, 2023. Order #21200. I received an immediate email receipt stating that "Your order will ship out in 4-6 weeks." My debit card was also immediately charged for $157.00 for this order. As of March 14, 2023, I had not received my ordered items. On that date I started sending emails to the company and also calling their listed telephone number. As of this complaint, they have not responded to a single email (I have sent three). I have also called their company three times since March 14, 2023 and not one single time did they answer the phone. Instead, I was sent to their voicemail system and left a message with every call. Not once have they returned my phone calls. I have contacted my bank and they are in the process of investigating this and will hopefully reverse my charges for $157.00 since this company hasn't provided my ordered product and since they will not respond to emails or telephone calls.