I placed an order for customized leather fire shields on January 23, 2023. Order #21200. I received an immediate email receipt stating that "Your order will ship out in 4-6 weeks." My debit card was also immediately charged for $157.00 for this order. As of March 14, 2023, I had not received my ordered items. On that date I started sending emails to the company and also calling their listed telephone number. As of this complaint, they have not responded to a single email (I have sent three). I have also called their company three times since March 14, 2023 and not one single time did they answer the phone. Instead, I was sent to their voicemail system and left a message with every call. Not once have they returned my phone calls. I have contacted my bank and they are in the process of investigating this and will hopefully reverse my charges for $157.00 since this company hasn't provided my ordered product and since they will not respond to emails or telephone calls.